FACTS AND QUESTIONS

Are there dangerous fumes or odours?

No, we only use non-caustic and non-toxic products in your home, which are biodegradable and environmentally friendly. There are no fumes or odors.

Are there any charges that need to be paid?

Parking charges and congestion zone charges will be payable by the customer, if applicable. There are no other additional charges.

Are there any parts of the oven you don’t clean?

We clean all of the oven including the oven door. If you have liners in your oven, these are removed and we clean behind them. If you have a grill element at the top of your oven which drops down we can reach the roof of your oven to clean it, however, if it does not drop down, we will clean above it as best we can, however, as we will not do anything which is likely to cause damage and the element requires care, we may not be able to fully clean above it.  In these circumstances after cleaning we advise you turn you grill on high for 20 minutes to burn off any remaining grease.  Our Operative will go through this with you.

 

Are you fully insured?

We have full insurance cover, though we are proud to say we have never needed to use it as all our Operatives are fully trained and take the utmost amount of care with your appliance and your home.

 

Are your operatives trustworthy?

All our Operatives are trained. We are registered with the Trading Standard’s ‘Buy With Confidence’ scheme for your reassurance. Our Staff are polite, helpful and trustworthy, if you find them to be any different please let us know immediately and it will be dealt with as a matter of urgency.

 

Can you clean self-cleaning ovens?

All ovens get dirty and need cleaning. We won’t use our cleaning paste on your ‘stay clean liners’ but we will clean them and if they are removable we will remove them and clean behind them.

 

Do you clean the glass door?

Yes, We clean both inside and outside of the doors, including in between the glass panels, unless it is a sealed unit. We remove the door and separate the panes to enable us to thoroughly clean each part.

 

Do you clean stainless steel?

We clean all types of cookers and ovens. Stainless steel appliances we use a polish afterwards to bring it back to its full shine and glory.

Do you protect the floor?

Yes we put sheets down to protect your floor and to collect any dirt which may fall to the floor in the cleaning process. Our Operatives will also fully clean up after they have finished cleaning.

 

Does the oven need to be turned on to be cleaned?

We clean the oven when it is cold so we do not need any power to the oven to clean it, which means we can clean it if it is not in the kitchen. However, we will not be able to check if the appliance or oven bulb are working without power. We can clean appliances which are not in the house, such as in the garage, however we do require light and access to water to carry out the clean.  We are only able to carry out cleans in garages during the colder months if the garage is heated.

How long have you been operating?

We started operating in 2011.

How long will the cleaning take?

From 1 hour for a single oven, up to 3 hours for a large Range cooker or AGA. A standard freestanding cooker, or double oven plus hob, will take 2 hours to clean.

 

What form of payments do you accept?

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