Terms and conditions


By booking an appointment with us you are agreeing to the following terms and conditions:

1/  Payment is to be made on completion of work carried out. 

2/  Should you require a receipt our Operatives are able to produce a hand written receipt following payment but if you require a full V.A.T. receipt please advise the Operative and this will be sent to you via email or post by our Accounts department.

3/  For all commercial work an invoice or receipt will be supplied.

4/  On completion of the work please check you are happy with the work carried.  If there is anything you are not happy with please mention it immediately to the Operative so that he can rectify the issue.  If you are not home please report any issues to our office within 24 hours.

5/  Any complaints of dissatisfaction or breakages, etc., reported more than a week later we cannot accept liability for except in unusual circumstances, although we will still endeavour to help you resolve the issue any additional costs may be your responsibility.

6/  If you have any issues with your appliance before we start work it is your responsibility to point them out to Operative before he starts work.  If you know of any issues when booking the appointment please mention them to the person you speak with so that they can be noted.

Any issues our Operative notices will be pointed out you.  We accept no responsibility for any general wear and tear issues with your appliance.

7/  It is essential that our Operatives are able to park close to the property.  If you do not have private parking such as a drive our Operatives will happily park on the road, however, if parking is chargeable then this cost will be added to the cost of the work carried out.  If you live in a permit parking area you must supply our Operative with a parking permit.  Our Operatives will not, under any circumstance, park illegally or dangerously.

8/   If the working environment is not safe or you are rude to our staff they will refuse to carry out the work and leave the property.

10/  A minimum of 24 hours must be given to cancel or amend a booking.  Failure to give adequate notice may result in a short notice cancellation fee of £15.00.